Frequently Asked Questions

Find answers to your queries about orders, ingredients, shipping, and more at Scooop.

FAQs

Frequently asked questions

Find all the information you need about Scooop Supplements.

Can I modify or cancel my order after it's been placed?

You may modify your order by sending us an email at info@scooopsupplements.com. Orders can not be cancelled.

Are your products third-party tested for quality and safety?

Yes, our products are MPI tested

How long does it take to receive my order?

1-3 days urban shipping, 3-5 days rural shipping

How should I store the protein powder?

Store in a cool, dry place

How many servings are in each container?

30-33 depending on product

Is it safe to consume your protein powder while pregnant or nursing?

It is not recommended, and should only be taken under medical or diabetic supervision

What are the shipping costs?

A flat rate of $10 for urban shipping, $15 for rural shipping

Can you get a sample before purchasing a full-sized product?

Yes, feel free to email us for samples at info@scooopsupplements.co.nz

Do you offer international shipping?

To Australia, yes

How can I track my order?

You will be emailed a tracking link once your order is processed.

What payment methods do you accept?

Visa, Mastercard, AMEX, Apple Pay, Google Pay, PayPal and Afterpay

What is your return policy?

Refunds are only given if there is a defect/ problem with the product

How much protein powder should I use in one serving?

A scoop is one serving, although two scoops is fine

Are there any added sugars or artificial ingredients?

No, all our products are naturally made

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